Illuminating Articles

I’ve been thinking . . . which often leads to writing . . . which in this case leads to posting. Once you’ve read a little, be sure to let me know what you’re thinking.

Is Your Return-to-Work Plan Doomed to Fail? When good change plans go bad, and what to do instead.

It’s all too easy to create the world’s greatest action plan just to see it rendered actionless by a leader or team who “memo-fies” it. No, not mummifies—memo-fies. Yeah, they sound the same…

Selling Past the Close: Is your enthusiasm killing your employee motivation?

I once worked for a person who continued to explain and persuade even after I had agreed to complete a task. He would give me an assignment, explain why it needed to be done, and I’d agree . . . whi…

The Performance Paradox: When Success Stands in the Way of More Success

The load-bearing beam of success is performance.  Good performance props up the individual, team, and/or organization while weak performance creates a sketchy, shaky environment that puts your go…